Assistant Manager/Executive, Service Operations (Bali - Public Healthcare)

MCi Career Services is seeking a dynamic Assistant Manager/Executive, Service Operations to join our team in Bali. This role offers a unique opportunity to support a prestigious public healthcare institution, providing exceptional career growth and stability. In this position, you will be responsible for overseeing the day-to-day operations of our service department, ensuring smooth and efficient service delivery to our clients.

As an Assistant Manager/Executive, Service Operations, you will play a crucial role in maintaining high service standards, managing a team of dedicated professionals, and driving operational excellence. You will work closely with cross-functional teams to implement and improve service processes, leveraging your expertise in service management and operations.

📋 Tanggung Jawab Pekerjaan

• Oversee the day-to-day operations of the service department, ensuring high service standards and client satisfaction.
• Manage and mentor a team of service professionals, providing guidance and support to achieve individual and collective goals.
• Develop and implement service improvement initiatives to enhance operational efficiency and effectiveness.
• Monitor service performance metrics and KPIs, identifying areas for improvement and implementing corrective actions.
• Collaborate with cross-functional teams to align service operations with organizational objectives and strategic initiatives.
• Ensure compliance with relevant regulations, policies, and procedures in the healthcare industry.
• Foster a positive and productive work environment, promoting teamwork, communication, and professional development.
• Represent the organization at industry events and conferences, building relationships and networking opportunities.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Healthcare Administration, or a related field.
• Minimum of 5 years of experience in service operations, healthcare, or a similar industry.
• Proven track record of successfully managing teams and driving operational excellence.
• Strong knowledge of healthcare regulations, policies, and best practices.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in using project management tools such as MS Project, Smartsheet, or Asana.
• Certification in service management, such as Certified Associate in Project Management (CAPM) or Certified Healthcare Executive (CHE).
• Ability to work independently and as part of a team in a fast-paced environment.

🛠️ Keahlian

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